Software Engineer II - Java/J2EE (4-7 yrs) (Quest diagnostics)

Duties and Responsibilities:

- Coordinating system Infrastructure and Application maintenance, upgrades, and vulnerability management

- Ensuring that Production, Dev, QA, and DR environments are available and documented as needed

- Managing access to our applications and tools

- Escalating IT related issues with internal IT groups and Vendors.

- Working with vendor, business, and Development to prioritize and coordinate new projects

- Triaging daily issues (24/7) between all IT, vendor and lab partners to keep system operational

- Supporting existing client interfaces to ensure connectivity

- Building out of new Client interfaces on existing platforms

- Responding to issues in accordance with established Standard Operating Procedures and Service Level Agreements

- Communicating proactively with our sales and business partners to assess issues and provide periodic status updates

- Performing assessment analysis to identify scope of problems and escalate recurring issues to management

- Supporting Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues

- Proactively monitoring alerts and resolving issues as required

- Analyzing issues by performing root cause analysis; research and design short-term and long-term solutions

- Maintaining proficiency in application and product expertise.

- Keeping abreast of the new Quest Diagnostics technologies and organizational impact

- Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.

Work Experience:

5-7 years of experience in technical support and troubleshooting of multiple systems including interface engines, J2EE applications and complex distributed systems.

- 5-7 years of Customer Service experience

- Experience in healthcare technology and HL7 preferred

- Experience with ticketing systems such as Service Now or HP Service Manager preferred

- Experience with Java, Perl, TCL, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, SCAPM, Cloverleaf, JBOSS, Weblogic, and WebSphere preferred.

Work Experience: - 5-7 years of experience in technical support and troubleshooting of multiple systems including interface engines, J2EE applications and complex distributed systems.

- 5-7 years of Customer Service experience

- Experience in healthcare technology and HL7 preferred

- Experience with ticketing systems such as Service Now or HP Service Manager preferred

- Experience with Java, Perl, TCL, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, SCAPM, Cloverleaf, JBOSS, Weblogic, and WebSphere preferred.

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