Work experience :
Job Description - Why American Express?
- There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
- We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
Function Description :
- American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product road map. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.
- Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.
- Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.
Purpose of the Role :
- This role is part of a high performing Software Delivery team which is responsible for migration to new Genesys contact center platform and responsible for Transformation and Innovation.
- Create a more powerful and personal customer experience by designing and developing relevant software applications
Responsibilities :
- Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools
- Own all technical aspects of software development (architecture, design and development of systems) for assigned applications
- Perform hands-on software development, typically spending about 50% of time writing code, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints
- Drive consistent development practices - tools and common components
- Develop deep understanding of tie-ins with other systems and platforms within the supported domains
- Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets
- Identify opportunities for adopting new technology to solve existing needs and predicting future challenges
- Effectively communicate to internal and external business partners on solution design
Minimum Qualifications :
Critical Factors to Success :
Business Outcomes :
- Understand the business needs and design high quality software applications in timely manner to fulfill those needs
- Identify and adopt new technologies to solve existing business needs and predict future challenges.
Leadership Outcomes :
- Put enterprise thinking first, connect the role- s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with a digital mindset and deliver the world- s best customer experiences every day
Past Experience :
- 2-6 Yrs of IT experience
- Solid hands on experience GAAP (Genesys) /Genesys Designer, IVR Call flow and Composer.
- Experience with WDE /WWE Developer
- Software Development Experience
- Continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)
- DevOps and test-driven development
Academic Background : Bachelor's Degree in CS or CSE or Equivalent
Functional Skills/Capabilities :
- Strong analytical & strategic thinking skills
- Ability to interpret technical /business objectives and challenges
- Porting/Software Configuration
- Agile Methodologies
- Software development/ testing
- Object oriented analysis and design across multiple platform
- Designing High Availability applications
Technical Skills/Capabilities :
- Experience Configuration management through GA/GAX.
- Hands-on experience GAAP (Genesys) /Genesys Designer, IVR Call flow and Composer.
- VXML/SCXML, ICM scripting
- Experience Genesys CTI Framework
- Experience with WDE /WWE Development
- Groovy Script
- Source control (Git, Bitbucket, Svn, Stack overflow, etc.)
Good to have :
- Java, J2EE/ .NET
- RESTful API development
- Software Development Experience
- Knowledge on Cloud
- Knowledge of Platforms:
- Genesys Contact center components - WWE, GAAP, GA/GAX
Behavioral Skills/Capabilities :
Enterprise Leadership Behaviors :
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
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