ITSM Manager - Database Systems Support & Implementation (9-14 yrs) (Parkar Consulting)

We are hiring ITSM Manager For Parkar Digital .

Exp:9 Years+

Job location: Pune

Job Description :

- Minimum of 9 + years of experience in the area of Enterprise monitoring, AIOPs, Infrastructure Discovery, Automation, Continuous integration (CI) and continuous delivery (CD) and Integration with ITOM solutions.

- Collects, & helps in refining high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer) .

- Work with different development/engineering teams across the organization in order to determine scale regarding the solutions & designs and provide implementation roadmap.

- Experience in monitoring database systems.

- Understand and manage systems upgrade path, scaling and automate routine tasks.

- Automations and procedures that best fits for an enterprise infrastructure

- Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applications.

- Design integration workflows using a monitoring Platform

- Experience with REST and SOAP web services, GraphQL and use of connectors for integration Solid understanding of integration design patterns,

- Knowledge in using Python, J2EE, XML, XSLT, JMS, JSON, SQL, NodeJS Experience with data transformation.

- Expertise in Installing, configuring ITOM tools.

- Experience in upgrade MariaDB and its configurations

- Experience in integration with Service Management tools like ServiceNow, BMC Remedy Experience in integration with Notification, Collaboration and automation tools like -xMatters, Everbridge, Slack, Ansible, etc.

- Strong understanding of Infrastructure network concepts and protocols.

- Experience in remediation of discovery and monitoring issues in the infrastructure

- Good analytical, problem solving, logical thinking.

- Co-ordinating with support teams in resolving issues.

- Interested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise Infrastructure Customer facing experience is a must

- Follows the guidelines of Agile methodologies or SDLC for project management.

- SL1 knowledge is good to have.

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