FieldEZ Technologies - Implementation Engineer - SaaS Product - Java/J2EE/DBMS (3-5 yrs) (FieldEZ Technologies Pvt Ltd)

Positions open : 1

Location : Bangalore

Experience : 3 - 5 years

About the Role :

We are looking for passionate and highly skilled and motivated Implementation Engineer for our SAAS product, who would join our Professional Services team. We are looking for an individual with a strong technical background, good presence of mind, problem-solving ability, a passion for quality, and a desire to make a positive change in our products and services.

Roles & Responsibilities :

- Requirements gathering and prototyping skills for our SAAS product

- Managing POCs or product trials

- Supporting the Sales team for technical discussions, integration discussions, solutioning, etc

- Conducting compatibility test and implementation of application for client environment

- Interacting with customers for sign offs, delivery activities

- Ensuring on time go lives, end user trainings

- Providing post go-live support to customers

- Resolve product or service problems by clarifying the customer's complaint; doing RCA; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Build sustainable relationships of trust through open and interactive communication

- Handle complaints (Level 2 and 3) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- The candidate is expected to learn FieldEZ products and develop good domain knowledge to provide excellent customer problem resolution

- Use ticketing system for attending and resolving tickets (Level 2 and 3)

Required Skills & Experience :

- Excellent communication skills

- Proficiency in MS Office and tools

- Good knowledge of SQL language and basic DBMS (MySQL/Oracle/SQL Server)

- Good knowledge of Java / J2EE

- Basic scripting in Linux/Python or similar

- Knowledge of BI tools will be a plus.

- Handle troubleshooting issues

- Be flexible with timings (occasional)

Educational Qualification : B.Tech/ B.E or M.Tech/M.E (Computer Science/Information Technology/Electronics & Communication/ Information Science), MCA from a reputed School and University.

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