Job Description : Java Support responsibilities include debugging and developing/troubleshooting a solution for our in house application.
You will be interacting with our clients all over the globe in need basis. You require to :
- Debug and do RCA
- Understand the code flow and application functions
- Understand the points/replication steps given by L1 team
- Correct the existing code if required which should be well designed, testable, efficient code
- Ensure designs are in compliance with specifications along with the company specification.
- Capable of creating RCA
- Support continuous improvement by investigating alternatives and technologies
- SLA adherence in respect to keeping clients happy
- Should be an excellent team player and should be able to take responsibility for the ticket
- Provide L2 support for the issues escalated by L1 team.
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