Qualification - M.E/M. TECH/ B.E/B. TECH or higher
- Candidate should have 5-6 years of experience in Java/JEE technologies, Spring, Hibernate, AngularJS & Angular 2+.
- Must have experience with reporting tool like Jasper & Jaspersoft Studio/iReport.
- Experience working with Oracle/Mysql database is a plus.
- Good Understanding of Software Development Lifecycle.
- Experience working with Oracle/Mysql database.
- Good Understanding of Software Development Lifecycle.
- Good Diagnostic and analytical skills.
- Good verbal and written communication skills.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed SLA
- Talk clients through a series of actions, either via phone, email or chat, until they- ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
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